FAQs_NexTrak_Support
1. Which company developed and owns the NexTrak® technology?
Many software companies purchase and resell best-of-breed technology from other
software development firms. This type of Reseller agreement was in effect
between Kronos Incorporated and Intellisys Corporation for over ten years.
Intellisys is the exclusive designer and developer of NexTrak Absence &
Leave Management, Attendance Tracker (aka ‘KAT’), and FMLA Tracker software
previously sold as complementary additions to product offerings developed by
Kronos.
Between 1993 and 2004, Kronos was one of several certified Resellers of
Intellisys’ software applications. During this time, Kronos marketed Attendance
Tracker (as Kronos Attendance Tracker), FMLA Tracker, and NexTrak (up to v4) as
part of their product suite.
Intellisys is the leading developer of software solutions specifically designed
to automate the complex administrative requirements of Absence Control
(Attendance), FMLA and State-Mandated Medical Leave, as well as other Company
Granted and Accrued Leave time.
Contact an Intellisys Sales Professional
today for more information about our latest product releases.
sales@intellisyscorp.com Phone: 423-510-9111.
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2. Where can I learn more about Intellisys Corporation?
For over 15 years Intellisys has been developing innovative software solutions
to automate the administration and workflow requirements of absence control and
leave policy rules. Intellisys has unsurpassed domain knowledge and understands
how these policies work. We leverage our experience to exceed the functionality
and usability expectations of our customers.
Our best-in-class applications have helped thousands of companies save time and
money by automating the administration of their complex attendance and leave
policies. In 1991 Intellisys released Attendance Tracker,
the world’s first configurable attendance-control software. Soon after the
enactment of the Family & Medical Leave Act, our software engineering team
developed FMLA Tracker, the first commercially
available application designed to fully automate the administrative processes
and documentation requirements of FMLA.
NexTrak® Absence & Leave,
launched by Intellisys in 1998, combines absence and leave automation into an
integrated application that enables FMLA, state leave, company leave, and
complex absence control policies to work together in harmony. NexTrak is an
adaptable, rules-based, highly scalable program that enables the automation of
any type of absence or leave program. All of the rules and workflow are
executed automatically. Managers are alerted when responses are due or action
needs to be taken. The required documents are generated and may be printed or
e-mailed to employees and supervisors. In other words, NexTrak delivers real
automation.
Contact an Intellisys Sales Professional
today for more information about our latest product releases.
sales@intellisyscorp.com Phone: 423-510-9111.
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3. Why the change in our Maintenance Contracts after June 31, 2006?
After over a decade of partnership, Intellisys and Kronos reached an agreement
in the fall of 2004 to focus on our respective corporate priorities. As this
partnership ends, Kronos will no longer resell, support, or provide upgrades to
the Intellisys Attendance Tracker, FMLA Tracker, and NexTrak software
solutions. In order to continue receiving uninterrupted technical support and
access to free product updates, Kronos clients with Attendance Tracker, FMLA
Tracker, or NexTrak may now renew their maintenance agreements directly through
Intellisys.
Intellisys will continue to honor maintenance agreements purchased through
Kronos through the expiration date, or through July 31, 2006.
Contact Intellisys’ Professional
Services Team for more information about our Platinum Professional
Services today. support@intellisyscorp.com
Phone: 423-510-9111.
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4. What kind of response can I expect when contacting Intellisys
directly for support?
Because Intellisys is dedicated solely to supporting NexTrak and the other
legacy products we developed, your support will come directly from the source
of these applications. Our client support teams have an average of 7 years
experience supporting our software applications. Client support resources also
have a direct line of access to our advanced technical resources including
certified Database Administrators and Engineering Groups. Our clients always
receive prompt and courteous assistance from professionals who possess a deep
knowledge of our applications.
Intellisys is very proud of our support team members and their spirit of
excellence. We begin by ensuring that you speak with a real person when you
call us for help. We don’t have an on-hold ‘queue’ for support calls. You’ll be
connected with a support resource immediately or someone will call you back
within the hour – you don’t have to spend your valuable time on hold waiting
for us to answer the call.
More than 87% of support calls are resolved during the first contact and 95% of
all client support calls are resolved within 24 hours of the initial contact.
Contact Intellisys’ Professional
Services Team for more information about our Platinum Professional
Services today. support@intellisyscorp.com
Phone: 423-510-9111.
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5. Will Intellisys honor my current maintenance contract, even though I
purchased it through Kronos or a Kronos dealer?
Yes, Clients with a current maintenance contract through Kronos are immediately
eligible to use Intellisys’ direct support services. Intellisys is committed to
the base of existing users and to the support of our software products.
Contact Intellisys’ Professional
Services Team for more information about our Platinum Professional
Services today. support@intellisyscorp.com
Phone: 423-510-9111.
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6. How do I transfer my NexTrak maintenance coverage and support
services to Intellisys?
Clients with a current maintenance contract through Kronos are immediately
eligible to use Intellisys’ direct support services by calling 423-510-9111.
Renewing your maintenance contract through Intellisys is simple:
1) Download and complete an Intellisys Maintenance Renewal
form and,
2) Fax completed form to Intellisys Support Services
- 423-499-2750 (fax).
Note: We are aware that you may have received a discount on your Intellisys
software maintenance from Kronos. To help you receive the same renewal rate
from Intellisys, please include a copy of your most recent Kronos maintenance
renewal invoice along with the Intellisys Maintenance Renewal form. In most
cases, your maintenance renewal will be billed at the same price you have paid
Kronos in the past.
You may also request Intellisys’ Maintenance Renewal information calling Intellisys
Support Services at 423-510-9111, or emailing us at
support@intellisyscorp.com.
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7. Will I get the same annual maintenance rate directly from Intellisys
that I received through Kronos?
We are aware that you may have received a discount on your Intellisys software
maintenance from Kronos. To help you receive the same renewal rate from
Intellisys, please include a copy of your most recent Kronos maintenance
renewal invoice along with the
Intellisys Maintenance Renewal form. In most cases, your maintenance
renewal will be billed at the same price as you have paid Kronos in the past.
You may also request Intellisys’ Maintenance Renewal information calling Intellisys
Support Services at 423-510-9111, or emailing us at
support@intellisyscorp.com.
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8. What are Intellisys’ future development plans for NexTrak?
Intellisys will continue delivering the industry’s leading solutions to help
companies achieve complete automation of their absence, leave and accrual
policies. We leverage proven technologies, respond to changing market and
regulatory requirements and listen to the needs of our clients. We solicit
input from our customers as we plan succeeding generations of our products. For
example, NexTrak Version 5 includes many exciting features and new
functionality suggested in user focus groups and through customer
correspondence. A few of the new features included in NexTrak v5 are:
-
Highly Adaptable Policy Rules Manager - capable of handling the
most complex policy rules and automation requirements.
-
Expanded Policy Library - NexTrak v5 incorporates a library of
configurable templates to handle any type of Attendance Control and Perfect
Reward Policies, FMLA, State Leave laws, Disability Leave, and Calculated
Accruals. It also automates the eligibility, approval, calculations and
administrative workflow processes these policies require.
-
Calendar View showing Employee Absence & Leave Records
-
Enhanced User Security Options - more granular control over each
User’s access to employee data and system features.
-
Configurable Display Options for each User
-
Single Sign-on
-
Automated Implementation and Setup Tools to accelerate
deployment.
-
Integrated Leave Request and Leave-Case Tools
You can see a live demonstration of NexTrak Version 5 by registering for one of
our NexTrak v5 Web-Casts.
Contact an Intellisys Sales Professional
today for more information about our latest product releases
sales@intellisyscorp.com or call 1-423-510-9111.
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9. Our company purchased an Intellisys software product from a Licensed
Reseller, but it was never installed. Can we leverage our previous investment
with Intellisys implementation services?
Yes, Absolutely! Intellisys offers training and implementation support services
to get your product installed, configured and your users trained. Please
contact Intellisys’ Professional Services Manager to discuss your
options and how Intellisys can help.
Email Intellisys’ Professional Services
Team, or call 423-510-9111 for assistance.
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10. What is the current version of NexTrak?
The latest release of Intellisys’ NexTrak® Absence & Leave Management
software is version 5.1. NexTrak Version 5 includes
many exciting features and new functionality to eliminate the administrative
burden of your Absence Control, Leave and Accrual policy requirements. Just a
few of the new features included in NexTrak v5:
-
Highly Adaptable Policy Rules Manager - capable of handling the
most complex policy rules and automation requirements.
-
Expanded Policy Library - NexTrak v5 handles all Attendance
Control and Perfect Reward Policies, FMLA, All State Leaves, Disability Leave,
Calculated Accruals; along with automating the eligibility, approval,
calculations and administrative workflow processes these policies require.
-
Calendar View showing Employee Absence & Leave Records
-
Enhanced User Security Options - more granular control
over each User’s access to employee data and system features
-
Configurable Display Options for each User
-
Single Sign-on
-
Automated Implementation and Setup Tools to accelerate
deployment.
-
Integrated Leave Request and Leave-Case Tools
See a live demonstration of NexTrak Version 5 by registering for one of our
NexTrak v5 Web-Casts.
Contact an Intellisys Sales Professional
today for more information about the latest release.
sales@intellisyscorp.com or call 1-423-510-9111.
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11. I don’t have the current NexTrak version. How can I get information
about the new features and functionality in NexTrak v5?
NexTrak Version 5 includes many exciting features
and new functionality to provide even greater automation of your Absence
Control, Leave and Accrual policy automation. You can see a live demonstration
of NexTrak Version 5 by registering for one of our NexTrak
v5 Web-Casts.
Contact an Intellisys Sales Professional
today for more information about our latest product releases
sales@intellisyscorp.com or call 1-423-510-9111.
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12. If we upgrade to NexTrak v5, will our Users need additional
training?
Most clients using an earlier version of NexTrak require minimal or no
additional User Training when upgrading to NexTrak Version 5.
Intellisys offers a 4-hour web-based ‘Differences’ course for clients who feel
their Users need some training. Clients may also choose the full 2-day course:
NexTrak v5 Basic Operations.
Please contact Intellisys’ Professional Services Manager to
discuss your options and how Intellisys can help.
Email Intellisys’ Professional Services, or call 423-510-9111 for assistance.
13. How do I get software and services price information for upgrades
of my Intellisys products?
Contact an Intellisys Sales professional today for more information about our
latest product releases sales@intellisyscorp.com
or call 1-423-510-9111.
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14. Should I continue to call Kronos Global Support for support of
Intellisys’ software products or may I call Intellisys directly?
Clients with a current maintenance contract through Kronos are immediately
eligible to use Intellisys’ direct support services by calling 423-510-9111.
You may also request Intellisys’ Maintenance Renewal information by phone or
email as follows: Intellisys Support Services - 423-510-9111, or email
support@intellisyscorp.com.
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Attendance Tracker and FMLA Tracker
are trademarks of Intellisys Corporation. NexTrak is a registered
trademark of Intellisys Corporation. Kronos is a registered trademark of Kronos
Incorporated.
©2006, Intellisys Corporation. NexTrak is a registered trademark of Intellisys
Corporation. All other product names are used for identification purposes only,
and may be trademarks or registered trademarks of their respective owners.